FAQ

Frequently Asked Questions


Got a question? We’ve got answers.


We have a dedicated WeChat store where all the merchants sync their imported products, this is technically called a 微信小程序 (WeChat mini-program). It’s an in-app store front that specialize in cross-border e-commerce along tens of thousands of other products. You could totally use our APIs to synchronize your store to any other WeChat store.


For every order we are automatically synchronizing 3 docs: the order from your back-end, the payment proof from WeChat, and the freight from the logistics partners. Get this working out is the most difficult part as we need to strictly comply with Chinese authorities in order for your parcel to properly transit. We have a direct account and access to the PRC Customs API and the ability to choose among multiple options to import your parcel.


Our payouts are at the end of every month. The reason we do this is to secure our Chinese customers against fraudulent fulfillment. This can harm not only your product but other merchants and our entire platform. Once product is shipped and received on the far East then this order enters in your end-of-the-month payout. This other way would have been to request a deposit but we thought it would make it even harder.


We have a team specialized not only in WeChat marketing but in other platforms (Weibo, Little Redbook, Tiktok…) to bring traffic on your WeChat product page. If you wish to have a dedicated team contact sales to discuss Enterprise plan options.


You shipped the wrong item? The item is right but doesn’t fit? Consumer changed his mind and want to cancel? We know how painful this return process can be so instead of shipping back the products to your US (or wherever) warehouse we keep the item in our local warehouse in Hong Kong, it will serve to fulfill the next order. In that case the user isn’t charged and you don’t get the order, it’s just an inventory transfer that is accounted.


Unfortunately no. Our app is a SaaS platform that uses technology to facilitate cross-border commerce between the West and China. You have 30 days free of charge to try it out so once this time passes we find it hard to justify a refund. Feel free to cancel anytime before your anniversary date otherwise you’ll get charge for another month.